Refund policy

RETURN & REFUND POLICIES
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Please read carefully

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages -- please don’t hesitate to contact us with any further questions before ordering.)

Once you have clicked on the “order” button, unfortunately it is not possible to edit or cancel your order.

MerchHeaven operates as a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case we cannot make any refunds and will not resend the Product.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
MerchHeaven will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error

Order never arrived??

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at [insert support email here] noting your order number. We'll see what can be done.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@merchheaven.com and we will instruct you further.

Returns policy

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If the size doesn't match what you ordered, get in touch with us at sales@merchheaven.com and we'll let you know what your next steps are.

If the size is what you ordered, and it still doesn't fit, unfortunately we can't replace it. You will have to re-order the product in a different size. Contact us, and we will do whatever we can to help you!